These terms explain how our online quote works. They apply when you use the Instant Air quote tool. They are not a contract for installation work — if you go ahead, a separate written contract will cover the work itself.
The "from" price shown at the end of the quote form is a starting price calculated from the answers you give. It is not an offer, a quotation, or a fixed price, and it is not binding on either of us. It assumes the information and photographs you provide are accurate and complete.
After you submit your request, one of our technicians reviews your answers and photographs and sends you a firm, fixed price in writing, usually within a few business hours during normal business days. That written quote is the price you can rely on. You are under no obligation to accept it.
Your firm price may be higher or lower than the online estimate. Common reasons include:
Your firm, fixed price is based on the information and photographs you provide, including the location of the indoor and outdoor units, whether the installation is back-to-back, the pipe run length, the distance to the switchboard, the wall type, the number of storeys and access to the work area.
If, when we arrive, the site is materially different from that information (for example, the switchboard is further away than stated, the installation is not back-to-back, the pipe run is longer, or the wall type or access is different), or something is only discovered once work begins (such as conditions inside a wall or roof space that could not be seen), our technician will stop, explain the difference and give you a written price for any additional work before it is carried out. You can then choose to:
No additional work will be carried out or charged without your approval.
Additional work is charged at the following rates (including GST):
If we find an existing electrical or safety issue that must be fixed for the installation to comply with Australian standards (for example, the switchboard has no capacity or no safety switch), we will explain it and quote the work required. We cannot complete the installation until it has been fixed.
Unless we state otherwise, a written quote is valid for 30 days. Equipment prices can change, and stock availability varies.
If you accept your written quote, we will provide a written contract for the work as required under the Home Building Act 1989 (NSW). We may ask for a deposit to secure your installation date. Deposits for residential building work in NSW are capped at 10% of the contract price, and we will never ask for more than that. The balance is payable on completion unless we agree otherwise in writing.
Nothing in these terms limits your rights under the Australian Consumer Law, the Home Building Act 1989 (NSW), or any other law. Your contract for the work will set out your cooling-off rights and the statutory warranties that apply.
Our installation workmanship is warranted for 2 years from the date of completion. An optional extension adds a further year and is available when you request your quote. Equipment carries the manufacturer's warranty, which is typically 5 years for the systems we install — the exact terms, and any conditions such as required servicing, are set by the manufacturer. Warranty terms will be confirmed with your written quote.
You agree that the details and photographs you give us are accurate to the best of your knowledge, that the photographs are of the property where the work is to be carried out, and that you are entitled to have the work done at that property. We rely on this information to price your job.
If you add a service plan, it covers the scheduled annual services described at the time of purchase. It does not cover repairs, parts, breakdowns or damage unless we state so in writing.
Information you submit through the quote tool is handled in accordance with our Privacy Policy.
Instant Air
Phone: 1300 238 077
Email: [email protected]
NSW Contractor Licence No. 502748C